Transfers / Renewals FAQ
On this page:
How do I renew my domain?
- Just click on the Renew
link and you will be asked to setup an account. When
you are asked for the name of your domain name that you
want to transfer to the new registrar, just put in your
domain name.
- You will receive confirmation of your request immediately.
Also, within 24 hours, the administrative contact listed
in the WHOIS
record will be asked to verify the transfer request.
Please make sure that the admin contact's email is up-to-date
before submitting a name for transfer.
- In the admin approval email, there will be a link to
click on, and a code to cut and paste. Once you've approved
the transfer, your prior registrar may email you their
own confirmation letter. Read it carefully and follow
the instructions. Once you've approved the transfer with
them, your name should migrate to this system within 5-7
days. FOR THIS REASON, WE RECOMMEND THAT YOU BEGIN THE
TRANSFER PROCEDURE AT LEAST TWO WEEKS PRIOR TO THE EXPIRATION
DATE.
The information currently contained in your domain will
remain the same prior to, during and after the transfer.
Once the domain has successfully transferred to this system,
you may begin using the online management system to make
any changes you like.
I lost my username and/or password. How can I retrieve
it?
If you have forgotten your username and/or password
for the domain you registered, you can request it via email.
Log on to the Domain
Manager. There is a "Forgot Your Password?"
section, where you can enter your email address. We will
email your username and password immediately.
IMPORTANT- Depending on your mail system, it may take some
time to receive, usually no longer than 15 minutes. You
must enter the email address you used at the time of registration.
If you have forgotten the username and password, AND your
email address is incorrect or out of date, you will have
to provide the last 4 digits of the credit card used to
register the name. Also provide the new, correct email address
so that we can update your info and send your username and
password.
If you have forgotten your username and password, AND your
email address is incorrect or out of date, AND you cannot
verify your credit card information, you will be asked to
provide proof of ownership and identity.
We will first need a written request to provide access
to the domain. Accompany this request with a valid photo
ID (passport, drivers license, etc.) If the domain is registered
to a company, we will need the signatory page of the articles
of incorporation for that company. All of this information
is required for security reasons. If you cannot provide
any or all of this information, you will not be able to
get access to this domain.
How can I check the status of my transfer? How do I re-send
the admin approval email?
You can use the Check Transfer Status tool to manage
your domain transfer away from your previous registrar to
our system.
Access
the Manage section through our Member Login with your
username and password, and select the Check Transfer Status
link. Your domain transfers will appear. Some will require
no intervention from you (marked in green). Others (marked
in yellow) may require you to resubmit an admin approval
email if the domain has not been approved for transfer with
us. Or, you may resubmit a domain for transfer to your prior
registrar if it has been approved on our end, but your prior
registrar denied the transfer.
If a domain appears in red, it's status cannot be determined
automatically. Please contact us for help with these domains.
A domain that has successfully completed transfer will
appear in blue.
Some of the most common reasons for your prior registrar
denying the transfer include:
Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.
My transfer got denied by my previous registrar. Can I resubmit
it?
You can use the Check Transfer Status tool to manage
your domain transfer away from your previous registrar to
our system.
Access the Manage section through our Member Login with
your username and password, and select the Check Transfer
Status link. Your domain transfers will appear. Some will
require no intervention from you (marked in green). Others
(marked in yellow) may require you to resubmit an admin
approval email if the domain has not been approved for transfer
with us. Or, you may resubmit a domain for transfer to your
prior registrar if it has been approved on our end, but
your prior registrar denied the transfer.
If a domain appears in red, it's status cannot be determined
automatically. Please contact us for help with these domains.
A domain that has successfully completed transfer will
appear in blue.
Some of the most common reasons for your prior registrar
denying the transfer include:
Not answering their confirmation email in time.
Not answering their confirmation email in the proper format.
The domain is expired or otherwise locked due to nonpayment.
I got the transfer approval email, but when I clicked on
the link, it came up as "Invalid Key"
If your link returns a value of "invalid key"
after you paste the approval code in, this is most likely
a result of multiple emails being sent out. The latest version
of your admin approval email makes all older versions obsolete,
and any key off these old emails will not function properly.
If you receive an invalid key warning, check for a later
email in your inbox. If it's not there, contact support
to have a newer one sent.
If the link you're clicking on for transfers returns this
response- "Warning, your ID is invalid. Contact technical
support", then the remedy is to have the entire link
contained in the browser window.
Some email programs have a "page-wrap" feature
that breaks our link into two parts, like this:
If you wish to verify and approve the transfer(s), visit
the following link:
https://secure.onlineaccess.net/trans.php?
email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences' sake, let's break this down like this:
If you wish to verify and approve the transfer(s), visit
the following link:
linkpart1
linkpart2
You will have to copy (CTRL + C) the first part of the
link (which begins with "https:" and ends with
"?" in the case above) and paste (CTRL + V) into
the address bar your browser window. Do not hit GO or hit
the Enter key yet. Return to the email and copy the second
part of the link on the line below the first one (which
begins with "email" and ends with "="
in the case above) and copy it into the address bar of your
browser window, after the first part of the link you pasted
there earlier.
In your browser window then, the address you need to go
to is:
linkpart1linkpart2
When I tried to approve my transfer, it said "Warning,
your ID is invalid. Contact Technical Support"
If your link returns a value of "invalid key"
after you paste the approval code in, this is most likely
a result of multiple emails being sent out. The latest version
of your admin approval email makes all older versions obsolete,
and any key off these old emails will not function properly.
If you receive an invalid key warning, check for a later
email in your inbox. If it's not there, contact support
to have a newer one sent.
If the link you're clicking on for transfers returns this
response- "Warning, your ID is invalid. Contact technical
support", then the remedy is to have the entire link
contained in the browser window.
Some email programs have a "page-wrap" feature
that breaks our link into two parts, like this:
If you wish to verify and approve the transfer(s), visit
the following link:
https://secure.onlineaccess.net/trans.php?
email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences' sake, let's break this down like this:
If you wish to verify and approve the transfer(s), visit
the following link:
linkpart1
linkpart2
You will have to copy (CTRL + C) the first part of the
link (which begins with "https:" and ends with
"?" in the case above) and paste (CTRL + V) into
the address bar your browser window. Do not hit GO or hit
the Enter key yet. Return to the email and copy the second
part of the link on the line below the first one (which
begins with "email" and ends with "="
in the case above) and copy it into the address bar of your
browser window, after the first part of the link you pasted
there earlier.
In your browser window then, the address you need to go
to is:
linkpart1linkpart2
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